We believe in giving it all or nothing! With 123hosting.com, if your site is down for more then twenty minutes at a time (this allows for normal but very infrequent system reboots, and quick maintenance if and when needed) we will credit you 8X your downtime's service charge! This is essentially an SLA (Service Level Agreement)  at the shared hosting level! In the event this ever even happens, you are simply required to:

1) Email billing@123hosting.com with UPTIME SLA in the subject field.
2) Mention you noticed your site down for greater than 20 minutes or not related to a reboot.
3) Be sure to mention your domain name and approximate time you noticed the outage.
4) Include any supporting information if available, such as a case number from online support when you reported the incident to us for repair or attention, or third party monitoring report showing the site down.

Important Notes:  a) Email must be sent within 5 days of the reported incident and we must be able to verify this with our logs or your supporting information if available. b) Outages not involving our servers or internal network do not qualify c) The refund will be posted to your hosting account and reflect on your upcoming statement essentially reducing or eliminating your next bill.

But if 123hosting.com's service are so great, do I really need an uptime guarantee anyway?
YES! And you shouldn't host with anyone that doesn't have one. If the host has nothing to lose while your site is down, then their efficiency and speed in bringing the site back up may seriously lack. An uptime guarantee may only mean a $9 to $30 refund for you, give or take a few dollars, but if a host has to refund every site on the server at $5 each then it becomes much more important for the host to keep your site up regardless whether you know about it or not! Keep in mind, our systems are designed to be the highest performing in design and capability. We currently have the most stable, robust TCP/IP stack available! So... this may be the least used feature at 123hosting.com! *Refunds per month can not be greater then your monthly bill, and dedicated servers are excluded as a separate agreement is sent to Managed Server Clients in writing.